SHIPPING

Policy

Delivery

When will I get my order?

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

USA: 5- 8 business days

International: Not Applicable

 

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

 

Will I be charged customs for my order?

During this time, Frenchie Works Apparel only services U.S. residents.

 

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address.

● Ask your local post office if they have your package.

● Stop by your neighbors in case the courier left the package with them.

 

When placing an order please be home to accept it, have someone available to accept it for you upon delivery or use an address where you know you'll be! If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at frenchieworksapparel@gmail.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

 

Orders

How are your products made?

We work with a reliable, high-quality print-on-demand drop shipper. They have locations

worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

 

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at frenchieworksapparel@gmail.com.

 

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you

quickly, please email us at frenchieworksapparel@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Delays due to COVID-19

Due to the COVID-19 Pandemic, we are experiencing delays in fulfillment and shipping. We are working with our fulfillment agencies in ensuring that you receive your orders in a timely manner to the best of our abilities. If there are any questions about the status of your order, please contact us here and we will get back to you with a status update for items purchased. 

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